Application Support

As the premier supplier to our client, one of the most established financial institutions worldwide, Swisslinx are looking for an experienced Application Supporter with a background in application or production support to work on a large digitalization project in Zurich.

This is a rolling contract starting ASAP, with a strong chance of extension (up to two years) or even internalization.

In this role you would work on a platform used by Relationship Managers, Compliance Functions and Business Operations. As member of the Business/IT Integration Team, you will support and work closely with our 1st Level Support, IT 2nd Level Support Team and with the project and development teams on global user enquiries along the lifecycle for early life and mature products.

You would ensure a consistent system monitoring, an in time reporting cycle, ad hoc Data Base queries as well as a positive user experience and increase of product acceptance by providing best production support and user guidance hands-on.

With focus on several global mass roll outs of our key products the team provides direct 1st & 2nd Level support incl. Platform Monitoring for more than 7000 users coping approx. a quadruple of cases with regulatory impact. Consequently, importance and attention is very high for key stakeholder, our clients and the bank.

Responsibilities will principally focus on platform monitoring and include:

• Business and Application Support and direct client interaction on user enquiries
• Close collaboration with IT 2nd Level Support on global user enquiries along the lifecycle of our products
• Coordination and alignment with Product Owners and development teams around the globe
• Incident alignment with all support functions
• Ensuring the existence of user guidance material, tool manuals and training material in alignment with our product owners and delivery function
• Diagnosing, troubleshooting and supporting the new solutions with profound data analysis, documentation setup and hands-on support
• Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
• Ad-hoc task force requests on case basis
• Strong collaboration with product owners, project teams and development teams globally
• Ensure data correctness and apply corrections
• Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
• Providing support with task force activities in the event of critical incidents
• Handling ad hoc requests and supporting the Business Integration lead in topics along the User & Platform Enablement discipline.

You will work in a team of 3 responding to compliance user requests with high urgency, supporting high-profile clients/customers with tight regulatory deadlines working under high pressure due to regulatory directive and importance for the bank and its key stakeholders.

As the ideal candidate for this position, you will possess the following skills:

• A completed degree (or provable equivalent practical experience) in Information Technology, in Business Administration or a related field
• 5+ years prior experience in IT Production Support
• Ability to read and understand code, write scripts, query databases and scrutinize dense log files
• Practical skills with Unix and SQL
• Very good understanding of regulatory projects, business operation and compliance disciplines
• Knowledge of MS Server, Splunk, Tableau, etc. nice to have
• Good communication and presentation skills in English (German nice to have)
• Coping with high pressure and complex project and delivery environment
• Friendly attitude, hands-on, the ability to interact well with user and clients
• Ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you, to quickly gain trust and built sustainable relationships.

Please note due to COVID interviews would be conducted remotely, however the role is based 100% in Switzerland. The team is currently split between WFH and office right now. Post COVID occasional home office will be permitted.