Digital Content Systems Analyst

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  1. Permanent
  2. English
  3. Mid-Senior level
  4. Digital & Technology
  5. Basel
  6. Healthcare & Life Sciences
  7. content, analyst, marketing, pharma, basel, switzerland, IT, saas, veeva
On behalf of our internationally renowned pharmaceutical client we are looking for a Digital Content Systems Analyst to commence a permanent position in their Basel office. This is an exciting role for someone who would like to join an international team in an office with a fresh and modern culture. Please see the responsibilities and skills below and if this looks like the role for you then click apply!

• Assessment of user needs through close cooperation with business functions to provide support and proactive service, including analysis of opportunities in accordance with the IT strategy and architecture
• Focal point to communicate system related problems in collaboration with IT teams and software vendor on changes, fixes and updates
• Ongoing troubleshooting, user support, and maintenance of the systems to ensure customer satisfaction
• Management of the system release process including vendor management, coordination of validation activities with development and execution of testing
• Configuration or development of new system functionalities based on user requirements
• Development of training documentation and eLearning modules and coordination and provision of end-user training
• Creation of system-related QS documentation in compliance with relevant policies and standards
• Guarantee compliance to CSV requirements (when applicable), IT Policies and Standards

• Experienced in managing software as a service (SaaS)
• Good analytical skills with the ability to understand business requirements and transform into IT solutions
• Independent, and hands-on working style, team player, highly self-motivated, proactive and change-oriented
• Ability to deliver world-class IT services including system availability/stability, mean time to resolve performance and outstanding user experience with technology and IT teams.
• Lean thinking capable to drive process simplicity throughout the organization by leveraging technology solutions
• Experienced in content management systems in the pharmaceutical industry
• Experienced in system administration of Veeva Vault for promotional and medical content is an asset
• Versed in the pharmaceutical industry practices and regulations and its applicability to IT
• Able to network and leverage strong internal and external resources and expertise to understand business challenges and opportunities and deliver relevant IT solutions
• Strong communication skills, able to understand problems and present solutions towards business partners

Due to the high volume of applicants we can only contact the most suitable applicants for this position. Only EU nationals and/or applicants with a valid Swiss working permit can be considered.