Business Integration Specialist

As the premier supplier to our client, one of the most established financial institutions worldwide, Swisslinx are looking for an experienced candidate with a background in consulting, business analysis or project management in the banking domain to work on a business integration project in Zurich, with the aim of enabling the adoption of a cutting edge case management tool across the bank in Switzerland and globally.

This is a rolling contract starting ASAP, with a strong chance of extension (up to two years) or even internalization.

In this role you would work on a platform used by Relationship Managers, Compliance Functions and Business Operations. As member of the Business/IT Integration Team, you will support and work closely with our 1st Level Support, IT 2nd Level Support Team and with the project and development teams on global user enquiries along the lifecycle for early life and mature products.

Responsibilities will principally focus on delivery and business integration, user training and documentation and include the following:

• Support business integration through continued development and optimization of processes
• Direct client interaction on user enquiries and provision of 1st & 2nd Level Business Support
• Close collaboration with IT 2nd Level Support on global user enquiries along the lifecycle of our products
• Coordination and alignment with Product Owners and development teams around the globe
• Incident alignment with all support functions
• Ensuring the existence of user guidance material, tool manuals and training material in alignment with our product owners and delivery function
• Diagnosing, troubleshooting and supporting the new solutions with profound data analysis, documentation setup and hands-on support
• Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
• Ad-hoc task force requests on case basis
• Strong collaboration with product owners, project teams and development teams globally
• Ensure data correctness and apply corrections
• Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
• Providing support with task force activities in the event of critical incidents
• Handling ad hoc requests and supporting the Business Integration lead in topics along the User & Platform Enablement discipline.

You will work in a team of 3 responding to compliance user requests with high urgency, supporting high-profile clients/customers with tight regulatory deadlines working under high pressure due to regulatory directive and importance for the bank and its key stakeholders.

As the ideal candidate for this position, you will possess the following skills:

• 5+ years prior experience in a role as Business Analyst, Project Manager or Consultant in the financial services domain
• Experience in Compliance Operations or Business Integration nice to have
• Good communication and presentation skills in English (German nice to have)
• Coping with high pressure and complex project and delivery environment
• Friendly attitude, hands-on, the ability to interact well with user and clients
• Ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you, to quickly gain trust and built sustainable relationships.

Please note due to COVID interviews would be conducted remotely, however the role is based 100% in Switzerland. The team is currently split between WFH and office right now. Post COVID occasional home office will be permitted.

We look forward to receiving your application!