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12437en
- Permanent
- English, German
- Mid-Senior level
- Digital & Technology
- Aarau
- Industry
Skills
IT Service Management, ITIL, Transformation
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This vacancy has now expired
On behalf of our client, a global industry company, Swisslinx are looking for a Head of IT Service Management for a permanent position based in Aargau.
In this role you will be reporting to the CIO. You will have the ability to provide a lot of input and creativity on a global infrastructure and transformation project. You will be assisting the company in the introduction of ServiceNow. Additionally, you would have a pivotal role in the creation of a new learning centre aimed to built in 2022.
Your responsibilities include, but are not limited to:
- Managing an international IT service organisation to ensure IT operations across 25 locations globally
- Establishing and maintaining the IT service portfolio which includes the IT service catalogue, the associated SLAs and the corresponding KPIs
- Implementation of the new IT service management platform with the pillars:
- Incident, problem and change management
- Knowledge management
- CMDB
- Self-services
- reporting
- Supplier management - monitoring the outsourcing SLAs
Your skills/experience:
- 5+ years of professional experience in IT management or IT service management
- Knowledge of ITIL or related IT service management tools
- Experience leading IT teams
- Experience working in an international and multi-cultural organisation
- Fluency in German and English is required
Does this sound like the next step in your career? If so, send Swisslinx your application today!
In this role you will be reporting to the CIO. You will have the ability to provide a lot of input and creativity on a global infrastructure and transformation project. You will be assisting the company in the introduction of ServiceNow. Additionally, you would have a pivotal role in the creation of a new learning centre aimed to built in 2022.
Your responsibilities include, but are not limited to:
- Managing an international IT service organisation to ensure IT operations across 25 locations globally
- Establishing and maintaining the IT service portfolio which includes the IT service catalogue, the associated SLAs and the corresponding KPIs
- Implementation of the new IT service management platform with the pillars:
- Incident, problem and change management
- Knowledge management
- CMDB
- Self-services
- reporting
- Supplier management - monitoring the outsourcing SLAs
Your skills/experience:
- 5+ years of professional experience in IT management or IT service management
- Knowledge of ITIL or related IT service management tools
- Experience leading IT teams
- Experience working in an international and multi-cultural organisation
- Fluency in German and English is required
Does this sound like the next step in your career? If so, send Swisslinx your application today!
