Head of IT Service Management

Set up as a new job alert
12437en
  1. Permanent
  2. English, German
  3. Mid-Senior level
  4. Digital & Technology
  5. Aarau
  6. Industry
  7. IT Service Management, ITIL, Transformation
This vacancy has now expired
On behalf of our client, a global industry company, Swisslinx are looking for a Head of IT Service Management for a permanent position based in Aargau.

In this role you will be reporting to the CIO. You will have the ability to provide a lot of input and creativity on a global infrastructure and transformation project. You will be assisting the company in the introduction of ServiceNow. Additionally, you would have a pivotal role in the creation of a new learning centre aimed to built in 2022.

Your responsibilities include, but are not limited to:
- Managing an international IT service organisation to ensure IT operations across 25 locations globally
- Establishing and maintaining the IT service portfolio which includes the IT service catalogue, the associated SLAs and the corresponding KPIs
- Implementation of the new IT service management platform with the pillars:
- Incident, problem and change management
- Knowledge management
- CMDB
- Self-services
- reporting
- Supplier management - monitoring the outsourcing SLAs

Your skills/experience:
- 5+ years of professional experience in IT management or IT service management
- Knowledge of ITIL or related IT service management tools
- Experience leading IT teams
- Experience working in an international and multi-cultural organisation
- Fluency in German and English is required

Does this sound like the next step in your career? If so, send Swisslinx your application today!

Is Switzerland the smartest country in the world?

READ MORE

What does the post-Covid workplace look like - and how can businesses thrive?

READ MORE