Head of IT Service Management

Set up as a new job alert
  1. Permanent
  2. English, German
  3. Mid-Senior level
  4. Digital & Technology
  5. Aarau
  6. Industry
  7. IT Service Management, ITIL, Transformation
This vacancy has now expired
On behalf of our client, a global industry company, Swisslinx are looking for a Head of IT Service Management for a permanent position based in Aargau.

In this role you will be reporting to the CIO. You will have the ability to provide a lot of input and creativity on a global infrastructure and transformation project. You will be assisting the company in the introduction of ServiceNow. Additionally, you would have a pivotal role in the creation of a new learning centre aimed to built in 2022.

Your responsibilities include, but are not limited to:
- Managing an international IT service organisation to ensure IT operations across 25 locations globally
- Establishing and maintaining the IT service portfolio which includes the IT service catalogue, the associated SLAs and the corresponding KPIs
- Implementation of the new IT service management platform with the pillars:
- Incident, problem and change management
- Knowledge management
- Self-services
- reporting
- Supplier management - monitoring the outsourcing SLAs

Your skills/experience:
- 5+ years of professional experience in IT management or IT service management
- Knowledge of ITIL or related IT service management tools
- Experience leading IT teams
- Experience working in an international and multi-cultural organisation
- Fluency in German and English is required

Does this sound like the next step in your career? If so, send Swisslinx your application today!

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