IT Application Specialist CRM (German Speaking)

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12766en
  1. Contract
  2. English, German
  3. Associate
  4. Digital & Technology
  5. Zurich
  6. Financial Services
  7. CRM application, SLA, OLA, IT Service support, banking
This vacancy has now expired
On behalf of our client, a Reputable Private Swiss Bank, we are currently looking for a IT CRM Application Specialist to conduct daily application management tasks (e.g. re-occurring maintenance tasks, incident analysis/ resolution) and provides input for application lifecycle planning, definition and management of SLAs/ OLAs, planning/ implementation of application changes, overall incidents, requests and defects manager.
In this particular case, the Application Specialist also supports the regular release processes and is versatile enough to also support one or two other applications within the same domain Reporting to Working Relationship. If you are looking for a long term employment, do not hesitate to apply.

Skills required:
- Minimal 3+ years’ Experience in application management (lifecycle, maintenance, operation) with CRM application knowledge
- Experience in managing of incidents and in tracking of KPIs, benchmarks (in doing as role-model, delegation and promoting internally)
- Provide 1st 2nd 3rd level support
- Provide ITSCM (IT Service Continuity Management) and assist in Disaster Recovery tests
- Monitoring and improvement of system performance and availability (SLA, OLA)
- Understanding of Client Relationship Management and Client Data Management systems and processes in the banking industry
- Understanding of software development/ customization processes
- Team oriented, flexible, proactive, autonomous, persistent and sustainable. Able to collaborate, listen and exchange ideas
- Excellent communication skills
- Fluency in German and good English knowledge

Preferred but not essential :
- Preferably with expert knowledge and professional experience in JAVA, Oracle, SQL, PL/SQL
Does this sound like an exciting challenge? If so, apply below or send me an email directly Yiyi.Thornton@swisslinx.com

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