IT Customer Service Analyst

For our international banking client, Swisslinx are looking for a highly motivated IT Customer Service Analyst with outstanding customer service skills to join our client’s dynamic Service Management Team on a challenging 12 month rolling contract role in Basel, Switzerland.

This is a rare opportunity to be able to join such a prestigious institution.

In this far reaching role you join a small and international team and act as focal point for customer liaison and asset delivery, as well as provide an effective and efficient interface between IT and its internal customers.

In addition you would drive the efficiency and effectiveness of incident, problem, software management and fleet management processes as well as support Team Leader on operational, project and control function activities. You will also be responsible for driving the efficiency and effectiveness of the incident, problem, request and change management processes, hardware Provisioning and internal communication and reporting.

As the successful candidate, you will possess the following skills and experience:

- Proven experience (ca. 4-6 years) in a similar customer focused role in IT Support, Service Desk, Helpdesk or Customer Service
- Ideally experience in Request, Incident and Problem management
- Basic technical skills (PC specification, understanding CPU, RAM, SSD, HD etc.) or a strong interest in/flair for IT
- Good organisational and time management skills, accuracy, speed and attention to detail
- ITIL certification nice to have
- Fluency in English (oral and written) – additional languages a plus

Are you interested to work in an international environment in one of the leading financial sectors? Then apply now! We look forward to receiving your full application.