IT Service Owner

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12382en
  1. Contract
  2. English, German
  3. Mid-Senior level
  4. Digital & Technology
  5. Zurich
  6. Financial Services
  7. IT Service Owner, Banking Applications, eChannel solutions, Incident Management, SLA, CMS
This vacancy has now expired
For our client, one of the largest private asset managers in Switzerland, we are looking for an IT Service Owner eChannel solutions. In this position you will have the end-to-end responsibility for an IT-Service within the automated content distribution system according to specific interfaces and underlying rule engines.
eChannel solutions supply different individual and corporate client segments with dedicated offerings on a global scale, facing interesting and challenging changes along digitization roadmap for the upcoming years.

Your duties:
- Responsible for Service Planning (lifecycle, service enhancements and continuous improvements)
- Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units
- Incident- and defect management (analysis, proactive tracking and escalation management)
- Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting), Service management (SLA/OLA control)
- Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.

Your skills:
- University degree in computer science or comparable education
- Proven experience with enterprise content management solutions for multiple e-channels and its challenges especially regarding content distribution
- Proven experience within financial industry – solid knowledge of underlying banking processes and data regulatory requirements
- Profound expert knowledge within the technical integration of content distribution (and underlying campaign management) for various target client groups
- Very good knowledge in Technologies such as XML, JSON, HTML5, REST API, etc

Our Client offers a dynamic international environment and exciting opportunity. To find out more, please contact me, or send me your CV via Email.

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