IT Service Owner

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12647en
  1. Contract
  2. English, German
  3. Mid-Senior level
  4. Digital & Technology
  5. Zurich
  6. Financial Services
  7. IT Service Owner, Apps Manager, Enterprise Content Management, eBanking, REST API, XML, JSON, Integration, Banking
This vacancy has now expired
IT Service Owner

On behalf of our client, a private Swiss bank, Swisslinx are looking for an IT Service Owner for a long tem contract engagement in Zurich.
This role is within the IT Channels department where they are involved in the enterprise content delivery solution and the infrastructure integration.

Responsibilities will include:
-End to end management of the IT service for automated content distribution according to specific interfaces and underlying rule engines
-Service management and planning including lifecycle, service enhancements and continuous improvements
-Stakeholder management and service coordination with partners, operations and various IT units
-Incident and defect management including analysis, proactive tracking, and escalation management
-SME responsibilities of the end-to-end processes including logical and physical architecture
-Service Management (SLA/OLA control)
-Service monitoring and managing tickets (evaluation, coordination, reporting)
-Maintenance support for lifecycle changes, application documentation, controls, and statistics
-Support of testing preparation and execution, release and support
-Tracking and coordination of defects and incidents and coordination with internal and external suppliers

The successful candidate will bring:
-Proven experience as an Application Manager or IT Service Owner within the financial industry
-Strong understanding of banking processes and data regulatory requirements
-Proven experience with enterprise content management solutions for multiple e-channels
-Expert knowledge within the technical integration of content distribution and campaign management
-Experience using XML, JSON and HTML(5)
-Web services experience (REST API)
-Previous experience of managing SLAs, incident management and resolution, and service delivery
-Experience of working closely with an application and the vendor
-Excellent coordination and presentation capabilities
-Agile project management (SAFe) experience highly beneficial
-Fluency in German and English

If you are an IT Service Owner with the required technical skills and content management experience, please apply below! We look forward to receiving your application!

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