Tasks & Responsibilities
• Provide application management and support, to ensure operational stability and effectiveness of several applications
• Support our IT solutions by applying specific knowledge of systems and tools as well as problem solving skills
• Implement and monitor system performance using defined standards and resolve or escalate problems for resolution when appropriate
• Manage change requests to improve efficiency, functionality and reliability
• Participate in the execution and documentation of system testing. Ensures that the testing activities are executed following the Validation/Test Plan, create or conduct computerized system testing to ensure quality, design integrity and proper functionality.
• Write installation guides, change requests and tickets, execute informal tests in the lab.
• Supports the business, conducts the technical meetings with suppliers
• Troubleshooting in case of issues
• Incident management: accept, process, resolve issues in our Track and Trace applications
• At least one year MES experience (PMX or Pharma Suite)
• Proven experience working in the pharmaceutical industry within a regulated environment / Theoretical understanding of business processes in the manufacturing environment, Packaging and/or Shop floor area
• Experience with Track and Trace Systems (ideally Laetus and/or OPAL, MES and automation : Reproduce issues in applications and find solutions
• Database / SQL (analyze/understand queries)
• Good understanding of E2E packaging processes. ISA 95 and GAMP5 norms IT background
• Change management specific tools : Service Now and HP ALM
• Able to read and analyze application log files for investigation
• Knowledge of at least one programming language to be able to understand Track and trace-related codes and to analyze them (basic debugging)
• Fluent in English (written and spoken)
Nice to haves
• Technical SME for IT Infrastructure topics. Provides knowledge and skills in Infrastructure topics across the lifecycle.
• Nice to have : familiar with database such as Microsoft sql server
• German Language