Senior Product Manager ServiceNow

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11134en
  1. Permanent
  2. English
  3. Mid-Senior level
  4. Digital & Technology
  5. Zurich
  6. Financial Services
  7. ServiceNow, Project Manager, Product Manager, Vendor Management, Scrum, Agile, ITIL
About our client

Our client is one of the leading insurance companies in Switzerland.
On behalf of our client, Swisslinx is currently looking for a Senior Product Manager ServiceNow.
This is a permanent role based in Zurich.

Your mission

- You will act as a trusted partner, advisor and contact point for your business counterparts
- You will assess and improve customer experience across your portfolio
- Shape high performing teams with our outsourcing providers and partners. Promote a feedback culture and empower a self-reliant team
- Contribute towards the organization's strategy and operational objectives (e.g.: automation, cloud transformation)
- You will manage your budget. Forecast and track costs such as cloud consumption, licences or support costs
- Continuously improve your solution portfolio
- Take ownership of critical incidents & high visibility requests and actively drive resolutions with focus on customer satisfaction, stakeholder communication and collaboration with the IMPM Manager/Major Incidents Management team.
- Actively manage the software vendor relationship. Drive escalations with vendor management team, understand and influence the product roadmap.
- Manage changes to solutions and ensure quality assurance on changes applied to your solutions.
- Have a good technical and functional understanding of your solutions

Your background

- Have a university degree in Computer Science, Business Administration or a comparable education/qualification.
- 5+ years' experience in project or solution/service management. Ideally in an IT or consulting context.
- Experience in developing or managing development on a ServiceNow platform.
- Experience working in a highly outsourced environment.
- Lead or used agile delivery models (e.g. Scrum) in your work
- Outstanding customer focus and ability to navigate ambiguity.
- Have led teams with your strong interpersonal skills, superb communication, listening and facilitation skills.
- Proficient in the ITIL framework and hands-on experience with ITIL processes. Project management experience is a plus.
- Are a self-motivating individual with a decisive and autonomous working style.
- Excellent command of both written and spoken English

What’s on offer

- Work for an established Swiss company
- International and multi-cultural working environment

If you think of yourself as a highly motivated, ambitious person, please apply via email: katia@swisslinx.com. For further information, do not hesitate to contact us: +41 (0)58 268 10 40.

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