Service Desk Engineer

About our client
Our client is one of the leaders in investment management space.
On behalf of our client, Swisslinx is currently looking for a Service Desk Engineer.
This is a permanent role based in Zug.

Your mission

- Ticket Management (ServiceNow);
- User Administration (Active Directory, Exchange);
- Software Deployment;
- Data Backup, migration and recovery - Virus Scanning / Encrypted USB Drives / SFTP and Encrypted e-mail
- Responsible for end user training
- Meeting space IT maintenance - responsible for both audio and visual displays
- User Desk Moves
- Assistance of Incident Management & Major Incident
- Bespoke software administration
- Liaising with 3rd party vendors
- Travel to remote office locations, providing on-site support

Your background

- At least 2 - 3 years of experience in a Service Desk / Technical Support role
- Managing change within a fast paced, live production environment
- Proven problem solving and analytical skills
- IT support qualification and/or extensive experience
- Excellent customer service skills
- Excellent knowledge of Windows 10
- Experience in managing and supporting deployment tools, such as Altiris
- Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
- Proficient skills in the Microsoft Office Suite
- Fantastic team player, also able to work well as part of a distributed team of analysts
- Executive level relationship management
- Experience of AV support, such as video conferencing, corporate events

Nice to haves

- ITIL v3 foundation qualification
- Knowledge of MAC OSX Operating systems
- Experience of scripting/coding, for example PowerShell
- ServiceNow Administrator
- Financial sector experience

What’s on offer

- Work in a challenging environment
- Multi-cultural team

If you think of yourself as a highly motivated, ambitious person, please apply via email: katia@swisslinx.com. For further information, do not hesitate to contact us: +41 (0)58 268 10 40.