Service Desk Engineer

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10917en
  1. Permanent
  2. English
  3. Entry level
  4. Digital & Technology
  5. Zug
  6. Financial Services
  7. ITIL, Service Desk, MAC OSX, PowerShell, ServiceNow, Active Directory, Microsoft Exchange,Microsoft Office Suite, Windows 10

About our client
Our client is one of the leaders in investment management space.
On behalf of our client, Swisslinx is currently looking for a Service Desk Engineer.
This is a permanent role based in Zug.


Your mission


- Ticket Management (ServiceNow);
- User Administration (Active Directory, Exchange);
- Software Deployment;
- Data Backup, migration and recovery - Virus Scanning / Encrypted USB Drives / SFTP and Encrypted e-mail
- Responsible for end user training
- Meeting space IT maintenance - responsible for both audio and visual displays
- User Desk Moves
- Assistance of Incident Management & Major Incident
- Bespoke software administration
- Liaising with 3rd party vendors
- Travel to remote office locations, providing on-site support


Your background


- At least 2 - 3 years of experience in a Service Desk / Technical Support role
- Managing change within a fast paced, live production environment
- Proven problem solving and analytical skills
- IT support qualification and/or extensive experience
- Excellent customer service skills
- Excellent knowledge of Windows 10
- Experience in managing and supporting deployment tools, such as Altiris
- Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
- Proficient skills in the Microsoft Office Suite
- Fantastic team player, also able to work well as part of a distributed team of analysts
- Executive level relationship management
- Experience of AV support, such as video conferencing, corporate events


Nice to haves


- ITIL v3 foundation qualification
- Knowledge of MAC OSX Operating systems
- Experience of scripting/coding, for example PowerShell
- ServiceNow Administrator
- Financial sector experience


What’s on offer


- Work in a challenging environment
- Multi-cultural team


If you think of yourself as a highly motivated, ambitious person, please apply via email: katia@swisslinx.com. For further information, do not hesitate to contact us: +41 (0)58 268 10 40.

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