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12949en
- Contract
- English
- Mid-Senior level
- Digital & Technology
- Basel
- Healthcare & Life Sciences
Skills
Enterprise Active Directory, Network Environment, Troubeshooting, IT Service Management, PowerShell, MS Active Directory, Support
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This vacancy has now expired
On behalf of our client, a global leader within the Pharmaceutical Industry, Swisslinx are currently looking for a User Technology/3rd Level Support professional to join a 6 months contract with a possible extension in Basel area.
The User Technologies Engineer is responsible for conducting extensive troubleshooting of system issues, perform root cause analysis, provide issue resolution contributions to central knowledgebase, and work with cross-functional teams to analyze and resolve complex issues of a technical and functional nature that are not routine and may require deviation from standard procedures.
Major Accountabilities:
- Investigate platform and product issues
- Communicate effectively with key stakeholders and management
- Solicit and collect feedback from internal stakeholders
- Establish and foster relationships with key NIBR Informatics (NX) at various levels in the organization
- Generates reports that are accurate, objective, and complete in a timely manner
- Provides regular updates to tickets with frequency depending on priority level
Your background:
- 5+ years' experience working in large enterprise environment
- Experience with integrating different devices into Enterprise Active Directory and network environment
- Experience troubleshooting complex Mac and Windows 10 operating system issues
- Experience with supporting Microsoft 365 (Office, Teams, Outlook)
- Familiarity with IT service management systems (Jira Service Desk, Service Now)
- Understanding of scripting (VBScript, PowerShell)
- Understanding of TCP/IP and computer networking
- Familiarity with MS Active Directory and group policy
- Exceptional customer service experience
- Ability to work across various organizational entities
- Fluency in English, written and verbal
The User Technologies Engineer is responsible for conducting extensive troubleshooting of system issues, perform root cause analysis, provide issue resolution contributions to central knowledgebase, and work with cross-functional teams to analyze and resolve complex issues of a technical and functional nature that are not routine and may require deviation from standard procedures.
Major Accountabilities:
- Investigate platform and product issues
- Communicate effectively with key stakeholders and management
- Solicit and collect feedback from internal stakeholders
- Establish and foster relationships with key NIBR Informatics (NX) at various levels in the organization
- Generates reports that are accurate, objective, and complete in a timely manner
- Provides regular updates to tickets with frequency depending on priority level
Your background:
- 5+ years' experience working in large enterprise environment
- Experience with integrating different devices into Enterprise Active Directory and network environment
- Experience troubleshooting complex Mac and Windows 10 operating system issues
- Experience with supporting Microsoft 365 (Office, Teams, Outlook)
- Familiarity with IT service management systems (Jira Service Desk, Service Now)
- Understanding of scripting (VBScript, PowerShell)
- Understanding of TCP/IP and computer networking
- Familiarity with MS Active Directory and group policy
- Exceptional customer service experience
- Ability to work across various organizational entities
- Fluency in English, written and verbal
I manage this role