2nd Level IT Supporter - Webapplikation

Join an international team of IT specialists at our well-know insurance client in heart of Zurich. As an IT Supporter, you are in a Team responsible for our web based individual life insurance applications. You understand both customer requirements and the technical specifics of the application and its interfaces.

• Contract type: temporary employment via Swisslinx
• Duration: 12 months (starting immediately), extension possible
• Location: Zurich, 60% onsite and 40% home office
• Workload: 100%

• You provide second-level support to users facing specific application issues.
• You collaborate with teams managing dependent applications and suppliers to ensure smooth operation of the application.
• More experienced IT Support resources will have specialized Application / infrastructure knowledge and be able to perform minor changes (e.g. write scripts, read code, change batch jobs) in order to resolve more complex or unique problems and/or devise workarounds.
• Expected to set out the framework and standards in this discipline.
• Maintains, analyzes, troubleshoots, and repairs web based application Issues.
• Documents, maintains and upgrades software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 

• Strong communication and customer-service skills.
• Knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Problem-solving and analysis skills.
• Experience with Windows Server OS and Azure Cloud
• Understanding of network and security concepts
• Good knowledge of service management (ITIL)
• Accustomed to working in a structured and process-oriented environment and using appropriate working methods
• Fluent German and English skills