Implementation Workstream Lead

For a global pharmaceutical leader based in Basel, we are looking for an experienced Implementation Workstream Lead to support a large-scale enterprise transformation program within Customer Engagement.

About the program:

Over the past years, the organization has significantly strengthened its customer engagement capabilities through strategic transformation initiatives across people, processes and technology. As part of the next evolution, a global program has been launched to enable a more integrated, data-driven and customer-centric engagement model across all affiliates worldwide.

The Implementation Workstream Lead will play a key role in ensuring the successful rollout of the new global customer engagement platform across markets.

Project Details:

• Start: ASAP (latest April 2026)
• Duration: 2.5 years (extension possible)
• Location: Basel (minimum 2 days onsite per week)
• Workload: 100%

As Implementation Workstream Lead, you will act as the central orchestrator for the end-to-end deployment across affiliates. You will drive execution excellence while maintaining strong stakeholder alignment at both global and local levels.

Your main responsibilities include:

• Owning and managing the integrated rollout strategy and master implementation plan
• Coordinating timelines, dependencies and sequencing across affiliates and functions
• Leading distributed implementation squads in a matrix organization
• Driving go-live readiness, including cutover planning and hypercare transition
• Managing program-level risks, issues and escalations
• Ensuring alignment between business, IT and change workstreams
• Acting as the key interface between affiliate leadership and central program governance

You will ensure that global standards are maintained while allowing for necessary local adaptations.

• University degree in Business, IT or a related discipline
• 5–7 years of experience in large-scale program deployment or complex technology implementations
• Strong experience in the pharmaceutical, biotech or life sciences industry
• Proven matrix leadership of cross-functional and geographically distributed teams
• Solid experience in stakeholder engagement at senior management level
• Hands-on mindset with strong problem-solving capabilities
• Experience in change management and training delivery during system rollouts
• Fluent English (additional languages are an advantage)
• Willingness to travel internationally (~20%)

This is a highly visible and impactful role within a global transformation initiative, offering the opportunity to shape the future of customer engagement in an international pharmaceutical environment.