LUX - IT Support Specialist AAA 100%

What we’re looking for:

✔️ Bachelor’s degree in Computer Science, IT, or equivalent

✔️ 3–5 years’ experience in 2nd line IT support (ideally in private banking / wealth management)

✔️ Solid understanding of ITIL processes (Incident, Problem, Change & Event Management)

➕ Nice to have:

• Temenos Triple A (AAA)

• JBoss / WildFly

• Databases & messaging (IBM MQ or similar)

• Payments (SWIFT, SEPA, Instant)

• ServiceNow / other Temenos products

Key Responsibilities:

Incident Resolution & Technical Analysis

• Act as escalation point for 1st line support on incidents and service disruptions (focus on AAA systems)

• Investigate interface failures, timeouts, queue build-ups, and reconciliation issues using logs, DB traces, and monitoring tools (e.g., Splunk, Dynatrace)

• Perform root cause analysis across application logic and configuration

• Resolve issues or coordinate fixes with vendors and internal teams

System Health & Stability

• Perform regular health checks (primarily AAA and other critical services)

• Maintain and improve runbooks, SOPs, and recovery procedures

• Drive improvements in system resilience, observability, and MTTR

Automation & Continuous Improvement

• Contribute to long-term solutions to reduce incidents and recurring issues

• Participate in Post-Incident Reviews (PIRs) and provide actionable recommendations

Reporting & Compliance

• Ensure adherence to internal policies and regulatory standards

• Log all activities accurately in ServiceNow

• Support KPI tracking and availability reporting