IT Support Specialist

📍 Basel, Switzerland | 🕒 60% | 🏠 Hybrid (up to 50%)

🌟 About the Role

Join a leading global pharmaceutical company and become a key player in driving digital transformation across Capex processes.

As a Cora Subject Matter Expert, you will act as the central point of expertise for a critical Project Portfolio Management (PPM) system, working closely with business stakeholders and IT to ensure seamless operations, continuous improvement, and high user satisfaction.

Your Responsibilities

• Be the go-to expert for the Cora PPM system, providing first- and second-level support
• Manage user access, roles, and system documentation
• Deliver training sessions to empower users and improve adoption
• Collaborate with stakeholders to translate business needs into system enhancements
• Configure and optimize the system to align with evolving business requirements
• Analyze system data to identify improvements and troubleshoot root causes



What You Bring

• Background in IT, Business, or Digitalization (or similar qualification)
• Minimum 2 years of experience in application support (L1/L2)
• Strong understanding of IT systems, ideally within project or portfolio management environments
• A user-centric mindset with strong service orientation
• Analytical thinking and a structured, solution-driven approach
• Fluency in German and English (written and spoken)

Nice to Have

• ITIL certification
• Experience with ticketing tools such as Jira or ServiceNow

Why This Role?

• Work on enterprise-level systems in a globally recognized organization
• Be part of a lean, high-impact team (~6 people)
• Contribute directly to digital innovation and process optimization
• Hybrid working model with flexibility
• Strong potential for contract extension