Zürich, Hybrid
5 mois
40 heures
SL-001214
SL-001214
Description du poste
- Provide expert support and guidance on digital banking tools (online banking, mobile apps, and e-channel services)
- Assist internal staff and clients in resolving technical and functional issues
- Act as escalation point for digital banking functionalities, security features (e.g. authentication), and system navigation
- Deliver user training and create clear instructional materials
- Collaborate with IT, customer service, and product teams to improve service quality and user experience
Exigences
- Strong knowledge of digital banking systems and e-channel environments
- Solid understanding of cybersecurity principles and practices
- Excellent communication skills with the ability to simplify complex topics
- Proven problem-solving skills with a methodical approach
- Experience using CRM tools and documenting customer interactions
- Client-oriented mindset with a high level of professionalism
- Ability to work both independently and as part of a team
