IT Business Analyst

As the premier supplier to our client, a leading Analytical Testing Services company based in Switzerland, Swisslinx is looking for a highly motivated individuals to take on a challenging role as an IT Business Analyst for a 12-month contract, onsite 3 days a week with the possibility to be made permanent after 12 months or to be extended.

The Business Analyst is a key member of the Information Technology (IT) team and serves as a critical link between business stakeholders and technical teams. The role ensures that business needs are clearly understood, effectively translated into technical solutions, and successfully delivered through well-designed and well-managed applications used internally and by our clients’ customers.

In this role, you will take ownership of one or more applications, ensuring alignment between business processes, system functionality, and user experience. Working closely with Business Project Leaders, Subject Matter Experts, development teams, and Program Management, you will elicit, analyse, and document business requirements, identify root causes of problems, and design solutions that fit into the existing technical landscape while supporting the company’s growth.

The ideal candidate is a structured and analytical professional with strong communication skills, able to operate confidently in both business and IT environments. 

Key Responsibilities

• Elicit, analyse, and document business requirements, translating them into clear use cases, functional specifications, and user stories.
• Collaborate closely with business stakeholders to understand needs, challenge assumptions, and identify root causes of issues.
• Design and maintain business analysis artefacts, including business process models, system models, and high-level wireframes.
• Ensure that documentation for assigned applications is accurate, consistent, and kept up to date throughout the application lifecycle.
• Act as a trusted intermediary between business and technical teams, facilitating effective communication and shared understanding.
• Support application delivery by working closely with development teams during implementation, functional testing, and rollout.
• Provide second-level support to business users, helping analyse and resolve application-related issues.
• Monitor and report on progress, risks, and dependencies related to initiatives and operational topics to Program Management.
• Ensure consistency of business logic, data usage, and user experience across applications

Qualifications & Experience

• University degree in Computer Science, Information Systems, Business Informatics, or a related field.
• At least 5 years of experience as a Business Analyst, Systems Analyst, or in a comparable role.
• Strong experience in business process modelling using BPMN.
• Experience modelling IT systems and system behaviour using UML (e.g. Use Case, Class, Sequence, and Activity diagrams).
• Experience creating high-level wireframes to support solution design.
• Solid understanding of Agile methodologies, with the ability to balance Agile delivery approaches and defined project governance frameworks.
• Proven experience supporting the full software lifecycle, from requirements elicitation and documentation to development collaboration, functional testing, and business communication.
• Strong analytical, problem-solving, and prioritisation skills; able to perform effectively under pressure.
• Excellent stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Fluency in written and spoken English; additional languages such as German, French, or Spanish are an advantage.
• Experience working with tools such as Jira, Confluence, Azure DevOps, Miro, Figma, or similar.
• Curious mindset and willingness to continuously learn and develop

If you possess the above attributes, are available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!