Monitoring Center 24x7 Operator

This is a contract starting in March 2026 running for 12 months (with chance for extension).

The Monitoring Operator will work as part of an established 24×7 operations team, following strict operational, security, and documentation standards. The role focuses on real-time monitoring, incident handling, escalation, and coordination with internal support teams.

This is a 24×7 team, on-site role requiring high reliability and strong procedural discipline. Coverage includes days, evenings, nights, weekends, and public holidays.

• The Monitoring Operator will be responsible for the following:
• Continuous monitoring of IT infrastructure, applications, and services
• Validation and filtering of alerts (false positives, duplicates)
• Classification, prioritisation, and correlation of incidents
• Handling incidents using documented solutions and runbooks
• Monitoring processing and failure logs
• Execution of operating procedures and escalation guidelines
• Escalation to on-call staff and specialist teams
• Coordination and moderation of incident / bridge calls
• Accurate and audit-ready documentation of all actions and outcomes

You will possess as many of the following skills as possible:

• 1–3 years’ experience in a 24×7 monitoring, NOC, or IT operations environment
• Proven ability to work strictly according to documented procedures
• Hands-on experience with an ITSM tool (e.g. BMC Helix ITSM or equivalent)
• High reliability and strong adherence to shift schedules
• Good written and spoken German and English
• Clean criminal record and no debt enforcement records
• On-site availability in Zurich (remote work not possible)
• Candidates must be willing and contractually able to work night and weekend shifts 

Advantageous Skills

• Experience with monitoring tools (e.g. BMC Patrol / TrueSight or similar)
• Mainframe monitoring or operations exposure
• Incident coordination or bridge call leadership experience
• Basic ITIL knowledge (Event, Incident, Problem Management)
• Strong documentation, handover, and communication skills

Please note interviews would be conducted via video call, however the role is based 100% in Switzerland. Our client offers:

• The opportunity to work in a diverse and international environment on a business critical project
• Modern office in central Zurich

Are you interested to work in an international environment in one of the most important financial companies in Switzerland? Then apply now! We look forward to receiving your full application before the deadline on Thursday 12 February.