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12134en
- Permanent
- English, German
- Mid-Senior level
- Digital & Technology
- Bern
- Digital & Technology
Skills
Service Operations, DevOps, SLAs, Incident management, IT Landscapes, Leadership
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Head of Service Operations
On behalf of our client, a growing IT Software Solution business, Swisslinx are looking for a Head of Service Operations to manage the entire managed services and necessary infrastructure.
Responsibilities will involve:
-Act as a bridge builder and guide and shape the new agile DevOps environment
-Lead and guide the IT team including system engineers, network engineers, and ICT support teams across various topics
-Ensure the security and availability of workplace environments and compliance with agreed SLAs
-Responsible for incident, change, and problem management across associated infrastructures
-Influence further service development and enhancement across the business
-Advisory responsible for defining process landscapes, SLAs and service operation models
The successful candidate will bring:
-Higher education in the field of information technology (FH / ETH) and optimally have further certificates in the field of agile (Scrum Master, Coach)
-Deep understanding of process and operational management skills (ITIL, business administration)
-DevOps mindset and work methodology as well as knowledge of Servant Leadership principles - are able to cover the subject areas and content of ITIL V4
-Several years of professional experience in IT operations with managerial responsibility
-Excellent communication skills and proven ability to ensure optimal flow of information internally and externally
-High level of self-management and a sense of responsibility
-Fluency in German and English
If you are looking for your next leadership role within IT Service Operations, please apply below! We look forward to receiving your application!
On behalf of our client, a growing IT Software Solution business, Swisslinx are looking for a Head of Service Operations to manage the entire managed services and necessary infrastructure.
Responsibilities will involve:
-Act as a bridge builder and guide and shape the new agile DevOps environment
-Lead and guide the IT team including system engineers, network engineers, and ICT support teams across various topics
-Ensure the security and availability of workplace environments and compliance with agreed SLAs
-Responsible for incident, change, and problem management across associated infrastructures
-Influence further service development and enhancement across the business
-Advisory responsible for defining process landscapes, SLAs and service operation models
The successful candidate will bring:
-Higher education in the field of information technology (FH / ETH) and optimally have further certificates in the field of agile (Scrum Master, Coach)
-Deep understanding of process and operational management skills (ITIL, business administration)
-DevOps mindset and work methodology as well as knowledge of Servant Leadership principles - are able to cover the subject areas and content of ITIL V4
-Several years of professional experience in IT operations with managerial responsibility
-Excellent communication skills and proven ability to ensure optimal flow of information internally and externally
-High level of self-management and a sense of responsibility
-Fluency in German and English
If you are looking for your next leadership role within IT Service Operations, please apply below! We look forward to receiving your application!
