In this role you will support global teams in various countries. Support is provided in person (if local), by phone, ticketing solution and email. You will join an established team and act as the first point of contact for issues and requests.
- Provide 1st and 2nd level support for client operating systems and applications and terminal server related end user issues
- Provide 1st and 2nd level support for the setup and usage of video conferencing solutions
- Assist with hardware and software procurement
- Keep the client hardware inventory and documentation up-to-date
- Manage IT issues and requests, onboarding and offboarding of staff, through the use of a ticketing solution
- 3+ years of experience in a similar role
- Excellent customer service skills
- Experience working in a global setting
- Fluency in English is required
Does this sound like an exciting challenge? If so, send Swisslinx your application today!