Helpdesk Supporter

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  1. Contract
  2. English
  3. Mid-Senior level
  4. Digital & Technology
  5. Zug
  6. Financial Services
  7. Helpdesk, Support, Asset Management
This vacancy has now expired
On behalf of our client, a global asset management company, Swisslinx are looking for a Helpdesk Supporter for a contract position based in Zug.

In this role you will support global teams in various countries. Support is provided in person (if local), by phone, ticketing solution and email. You will join an established team and act as the first point of contact for issues and requests.

Your responsibilities:
- Provide 1st and 2nd level support for client operating systems and applications and terminal server related end user issues
- Provide 1st and 2nd level support for the setup and usage of video conferencing solutions
- Assist with hardware and software procurement
- Keep the client hardware inventory and documentation up-to-date
- Manage IT issues and requests, onboarding and offboarding of staff, through the use of a ticketing solution

Your skills/experience:
- 3+ years of experience in a similar role
- Excellent customer service skills
- Experience working in a global setting
- Fluency in English is required

Does this sound like an exciting challenge? If so, send Swisslinx your application today!

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