IT Service Operations Manager

Do you have experience in IT Operations? Are you looking for a new permanent opportunity at a major player in the healthcare sector and interested in progressing your career?

This role at a global company in Bern, very close to the main station, is a newly created position to lead their operational IT systems, reporting to the Director of IT, as they expand and evolve their business and technology. For this role it’s important that you are able to interact with, coordinate and manage multiple external vendors as well as being able to perform some occasional hands on work and cooperate with the internal IT Application Delivery team. You are the “Ops” in DevOps, managing the environment in terms of cost, performance, availability & compliance.

This role could be of interest to somebody with 3-5 years' experience in the IT Service / Operations area who is looking to take on a more senior position and increase their level of responsibility.

Main Responsibilities involve:

- Responsible for delivering IT service desk, IT workplace and IT infrastructure services to our business customers

- Service provider management

- Optimise IT environment for availability, performance and costs

- Drive innovative new technologies & solutions to improve the user’s IT experience

- Manage IT operations budget, manage IT operations project portfolio.

- Report to the IT Steering Committee

- Interact with business users to identify any current and future needs

- Ensure compliance to Group IT policy and Group IT security 

- Drive improvements on end-user training, on-boarding and off-boarding processes; own & drive IT knowledge management system for end-users

- Ensure the agreed service level of selected external IT provider(s) is always maintained

- Successfully supervise and coordinate the assigned IT contract consultants

- Improve and optimize the outsourced IT support with selected provider(s), enhancing the service quality

Required Qualifications:

- University degree in IT, Engineering or similar

- Minimum 3 years’ experience in IT Vendor / Environment Management

- Educated in IT service management processes & ITSM tools. ITIL certification is a plus

- Experience with:

                Windows workplace environment

                Heterogeneous IT Infrastructure

                (Microsoft Server, MS SQL Server, Active Directory, VMWare, Oracle Database, Linux)

                Microsoft Azure tech-stack. MS 70-535 or 70-533 certification is a plus

                Microsoft Office 365 and related (Excel, Access, SharePoint, Teams)

- Experience with IT Budget / Planning  / Procurement

- Experience in introduction or improvement of core IT Service Operations processes

- Strong communicator, able to deal with international stakeholders and understand the business

- Ability to manage other team members and some project management experience

- Able to work independently and act proactively

- Fluent English essential, German is an advantage

Do you think this could be an ideal position for you? If you possess the above skills and attributes and are interested in this challenge, then please send your full CV to the link on this page. We look forward to hearing from you.

For further information and additional opportunities please visit our website: www.swisslinx.com

Swisslinx AG
Rosie Robson
+41582681040